USE: VIDHMAAN TO GET ADDITIONAL 10% ON RS. 2000/-
Refund & Cancellation Policy
Cancellation/Goods Return and Refund Policy
Cancellation Policy
You can cancel your confirmed order only on one condition i.e if we don’t have in stock the product ordered by you. In any other case if you wish to cancel your order then goods return policy will be applicable. Kindly refer the same.
Return
Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s).
Please raise a request here with order and contact details –
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet, Gpay, UPI.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.
Under what conditions return OR replace product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Conditions When return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
Cancellation Policy
Order Cancellation is not allowed, once the order is placed it cannot be canceled or refunded.